HQCA Releases Results of its 2019 Survey of Resident and Family Experiences in DSL.

Sep 28, 2020

On September 23, the Health Quality Council of Alberta (HQCA) released the results of its 2019 survey on the experiences of residents and their family members with the care and services provided at Designated Supportive Living (DSL) sites. These surveys provide a voice for more than 2,800 residents and more than 4,500 family members and an opportunity for that voice to be shared across the healthcare system.

On a scale of 10, the average Overall Care Rating provided by residents was 7.8, and 8.4 by family members, with no significant change since the previous survey in 2016.


There were few differences when comparing private, not-for-profit, and AHS providers;
o of the few differences that were observed, not-for-profit sites had higher scores than AHS and private provider sites.
o In general, smaller sites (fewer spaces) scored higher than larger sites.
o There were no differences in the Overall Care Rating, Propensity to Recommend, and Dimensions of Care between urban and rural sites.
o There were few differences found in the Overall Care Rating, Propensity to Recommend, and Dimensions of Care based on the age of the site.

Click here for complete Survey Highlights available on the HQCA Website.